Refund policy

How to Return Your Order

If you need to return your order, please make sure to do so within 14 days of the delivery date. Follow these steps to ensure a smooth return process:

1. Register Your Return:
   • Email us at returns@jesperhome.com.
   • Include your order number, item number, and the quantity of items you are returning.
   
   
2. Receive Your Return Label:
   • We will send you a return label via email.
   
   
3. Prepare Your Package:
   • Pack the item(s) in the original packaging.
   • Place the return label clearly visible on the outside of the package.
   
   
4. Return Shipping Costs:
   • Return shipping is not free and will be deducted from your refund.
     • Standard label (dining chair) within Benelux: €7.50
     • Large label (accent chair) within Benelux: €15
     • Standard label for the rest of Europe: €25
     • Large label for the rest of Europe: €50
     
     
5. Refund Process:
   • Once we receive the returned item(s) in good condition, we will create a credit note.
   • The refund will be deposited into your account within 14 days.
   • If you paid with Klarna, we will adjust the invoice accordingly.